Who We Are

Flight Locker is an online and retail travel agent operating in Australia (ABN: 82 626 842 199). We are committed to providing quality services and ensuring that all customers have the best possible experience from start to finish. This policy outlines our ongoing obligations to you regarding how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, phone numbers, passport details, and credit card details.

We collect your personal information for the primary purpose of providing our services to you, including making travel arrangements and bookings. We may also use your personal information for secondary purposes closely related to the primary purpose, such as marketing, customer feedback, and improving our services. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or clicking unsubscribe in our emails.

How Do We Collect Personal Information?

We collect personal information in several ways:

• Directly from you via telephone, email, our website (www.flightlocker.com.au), and social media platforms.
• From third parties when making travel arrangements on your behalf, with your consent.
• From cookies and other technologies to track website usage and personalize your experience.

Use of Personal Information

We use your personal information to:

• Facilitate your travel bookings and arrangements.
• Notify you of your booking status and provide travel documents.
• Inform you about special offers and promotions (with your consent).
• Conduct market research and analysis.
• Ensure compliance with legal obligations and protect our rights.

Disclosure of Personal Information

We may disclose your personal information:

• To third-party service providers involved in your travel arrangements (e.g., airlines, hotels, tour operators).
• When required by law or to comply with legal processes.
• To protect our rights, property, or safety and those of our customers or others.

Sensitive Information

Sensitive information, such as health conditions or dietary requirements, is only collected with your consent and used strictly for fulfilling specific travel arrangements.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Personal information is stored securely, and we use encryption and other security measures for online transactions. When personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.

Cookies

We use cookies to personalize your experience on our website. Cookies help us understand your preferences and improve our services. You can set your browser to refuse cookies, but this may limit your access to certain features of our website.

Access to Your Personal Information

You have the right to access and update your personal information held by us. If you wish to access or correct your personal information, please contact us in writing. We will respond to your request promptly and may charge an administrative fee for providing a copy of your personal information.

Maintaining the Quality of Your Personal Information

We take reasonable steps to ensure your personal information is accurate, complete, and up to date. If you find that the information we have is not correct, please notify us as soon as possible so we can update our records.

Changes to Our Privacy Policy

This Privacy Policy may change from time to time. Any changes will be posted on our website, and we will notify you of significant changes via email or other appropriate means.

Feedback/Queries/Complaints

If you have any inquiries, comments, or complaints regarding our Privacy Policy or the handling of your personal information, please contact us at:

• Email: info@flightlocker.com.au
• Phone: +61 2 9067 2737
• Address: 217/14 Lexington Drive, Bella Vista 2153(Sydney Office)

We will respond to all reasonable concerns or inquiries within three business days.