Terms and Conditions

PLEASE READ THIS CAREFULLY BEFORE YOU BOOK

These booking terms and conditions govern all bookings that you make with Flight Locker. Please read them carefully as they set out our respective rights and obligations. By making a booking with us, you agree to comply with and be bound by these terms and conditions.

1. Booking Confirmation

• Name Accuracy: Ensure the name on your reservation matches your passport. Amendment fees apply for name changes.
• Itinerary Verification: Verify your itinerary before making payment. We are not liable for any errors post-payment.
• Passport Validity: Ensure your passport has at least 6 months validity from the date of your return.
• Visa and Passport Status: Check your visa conditions and passport status before travel, including transit points.

2. Passport and Visa Conditions

• Validity:Ensure your passport is valid for at least 6 months from your return date.
• Name Consistency: Names must match your passport exactly.
• Visa Requirements: Verify visa requirements for all destinations and transits. We do not provide visa advice.

3. Health Requirements

• Vaccinations:Ensure you meet health and vaccination requirements for your destination. Carry necessary documentation.

4. Duplicate Bookings

• Responsibility:You are responsible for cancelling duplicate bookings made elsewhere. We are not liable for airline cancellations due to duplicate bookings.

5. Airline Schedule Changes

• Changes:Flight schedules may change due to various reasons. The airline will provide options in case of changes. We are not liable for these changes.

6. Travel Documents

• Documentation:Collect all travel documents before departure. Travel documents are non-transferable and may be non-refundable.
• Name Accuracy:Ensure names on documents match your passport. We are not liable for errors not advised at the time of booking.

7. Airport Check-In

• International Travel:Arrive at the airport 3 hours before departure. Check-in counters close 1 hour before departure.
• Domestic Travel:Arrive at the airport 90 minutes before departure. Check-in counters close 1 hour before departure.

8. Baggage Information

• Allowance:Confirm baggage allowance before ticket confirmation. Baggage rules vary by airline and sector.

9. Taxes

• Government and Airport Taxes:Passengers are responsible for any taxes or charges imposed by government or airport authorities.

10. Cancellations and Changes

• Fees:Service fees apply for changes and cancellations. Airline fees for reissue, fare difference, and taxes also apply.
  1. Flight Locker Fees:A$75 for reissue, A$150 for cancellation, A$100 for cancellations due to airline schedule changes.
• Refunds:Refunds take approximately 8 to 12 weeks to process.

11. Special Requirements

• Requests:Special requests (e.g., meals, seating) must be reconfirmed with us at least 3 days before departure. Requests are subject to availability and not guaranteed.

12. Liability

• Third-Party Providers:We are not liable for cancellations or bankruptcy by third-party providers, including airlines.
• Force Majeure:We are not liable for any injury, loss, or inconvenience caused by events beyond our control.
• Limitation of Liability:Our liability is limited to the value of the purchased travel arrangements.

13. Deposit

• Non-Refundable:The A$60.00 deposit fee is non-refundable. It can be adjusted within 15 days of initial booking for the same passenger.

14. Travel Advice

• Smartraveller:For travel advice, visit the Department of Foreign Affairs and Trade website at Smartraveller.